1. Delivery time : Usually between 2 to 3 business days, with possible variations during periods of high demand (such as Black Friday, Christmas, Sales) and on Madrid holidays.

2. Shipping cost :

• Free for orders over €70 (mainland Spain and Portugal). €100 for orders from the Balearic Islands.
• €3.95 for orders in mainland Spain and Portugal.
• €7.99 for orders to the Balearic Islands .

Delivery within 1 to 2 business days is free for the following stores:

MADRID :

moccachica - Fuencarral 60 :
C/Fuencarral, 60, 28004, Madrid

moccachica - Ayala 36:
C/Ayala, 36, 28001, Madrid

If you'd like to know the shipping status of your order, we'll send you an email with a tracking code when it leaves our warehouse.

For any issues with your order, please email us at pedido@moccachica.com with your order number.

1. Return Period :

• You have 15 calendar days from the date of receipt to return your order.
• For orders placed between 11/27/2024 and 12/28/2024 , the deadline is extended until 01/12/2025 .

2. Return Conditions :

• Items must retain all labels , be in perfect condition , and be accompanied by the order number included in the package.
• Products must be properly packaged if shipped.

3. Conditions for Bikinis and Swimsuits :

• They must be in perfect condition, unused , and with the sealing sticker intact .

Click here.

To process an exchange, you can return your order in a physical store or through the Returns section of our menu, and then place a new order. For your convenience, we've streamlined refund processing times and are continuously working to improve our processes.