• For orders placed between November 27, 2024, and December 28, 2024, the deadline is extended to January 12, 2025.

• Return in store (free):

– You can return items to a physical store in Madrid within 15 days of receiving your order.

– The refund will be made using the same payment method used for the purchase. ( If you are within the 15-day return period, you can go directly to the store to return the item. We will complete the form. )

– You must present the order confirmation email.

• Return to a post office or with collection (€4.99):

– You can return items within 15 days of receiving your order.

– Prepare your package with the item(s) you wish to return and fill out this form. Print the label generated at the end or bring it digitally to the post office to have it printed.

• Other

If you need a courier to pick up your package from your home, please contact us. Customer Service .

If you are a customer from Portugal, please contact customer service for returns. (If you are a customer in Portugal, please contact the customer support service for returns.) Customer Service .

Refunds may take 5 to 10 business days after you return the product to the store or post office. The exact time will depend on the arrival of the shipment to our offices and processing by your bank.

To process an exchange , you can return your order in a physical store or through the Returns section of our menu, and then place a new order. For your convenience, we've streamlined our refund process and are continuously working to improve our processes.

Follow these steps:

 To request your return, click here https://mocca.shipping-portal.com/rp/

Do you have questions about how to fill out the return form?

– Enter the postal code where your order was delivered.

– Enter your full order number. Example: #P-100000